Part Time Retail Customer Care Representative
Position in Westfield, MA
Primary Details
- Status: New Part-Time listing (Interviews this week).
- Hiring: Retail & Sales Group
- Location: Westfield, MA
- Ideal for: Students, Graduates, or Entry-Level candidates.
- Part-Time Opportunity in Westfield: Retail Customer Care Representative
- This Westfield-based role is an excellent opportunity for professionals skilled in customer service.
- Our Retail & Sales Group team in Westfield, MA is growing.
- Benefit from working in Westfield, a key hub for the Retail Customer Service industry.
What You Get
- Pay Rate: $20-$24/Hour (approx. $23.4k/Year)
- Benefits: Flexible scheduling available.
- Join a friendly Westfield team with flexible shifts.
Core Focus
- This role focuses on your professional skills with a schedule that fits your life.
Part Time Retail Customer Care Representative
About Retail & Sales Group
Retail & Sales Group operates dynamic storefronts committed to exceptional customer experiences and long-term career growth. We take pride in cultivating talent from within, offering clear pathways into store management. When you embark on a career in retail customer care representative with Retail & Sales Group, you are joining a supportive team where over 60 percent of our management staff started in part-time customer service roles.
Job Summary
If you want a flexible 15 to 20 hour weekly schedule that works around school or family, this role offers real promotion opportunities. You will assist shoppers, process transactions using POS software, and build skills that prepare you for leadership. You will serve as Part-Time, delivering the signature Growth-Oriented Communicator that sets Retail & Sales Group apart in the retail customer service.
Comprehensive Responsibilities
- Customer Assistance: Greet 40 to 50 store guests daily, using Zebra handheld devices to check inventory and resolve customer inquiries with accuracy.
- Transaction Processing: Operate Square POS terminals to process 30 plus register transactions per hour while maintaining zero cash drawer discrepancies.
- Merchandise Restocking: Restock up to 100 retail items daily, ensuring sales floor displays match current merchandising guidelines and promotional pricing standards.
- Leadership Pathways: Participate in monthly 30-minute career progression check-ins with store managers to track skills required for full-time supervisory roles.
Industry-Leading Benefits & Salary
We offer flexible scheduling options and structured career growth to help you thrive in your work and personal life.
- Salary: $19.50–$23.00 per hour
- Flexible Shift Scheduling: Choose from morning, evening, or weekend shifts ranging from 15 to 25 hours weekly to accommodate your personal commitments.
- Store Merchandise Discount: Receive an immediate 30 percent discount on all store merchandise starting on your very first day of employment with us.
- Leadership Mentorship: Get paired with a senior team lead through our 90-day mentorship program designed to prepare part-time staff for promotion.
Requirements & Qualifications
- Minimum 6 months of customer-facing experience in retail, hospitality, or food service.
- Ability to work a flexible part-time schedule of 15 to 25 hours per week including weekends.
- Familiarity with POS point-of-sale systems, cash handling, or handheld inventory scanning devices.
- Strong verbal communication skills and a desire to advance into retail management roles.
Frequently Asked Questions
How much does the Retail Customer Care Representative position pay at Retail & Sales Group?
This role offers a pay range of $20 - $24. Actual compensation may vary based on experience, shift, and location within Westfield.
Where is this Retail Customer Care Representative job located?
This position is based in Westfield, MA. Retail & Sales Group has facilities throughout the region, but this specific opening is in Westfield.
Do I need prior experience to apply for this Retail Customer Care Representative job?
No prior experience is required. Retail & Sales Group provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Retail Customer Care Representative role?
Part-time positions at Retail & Sales Group generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
Are weekend-only schedules available for this position?
Retail & Sales Group offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Westfield.
Do Retail & Sales Group employees get discounts?
Yes, Retail & Sales Group associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
