Part Time Retail Store Customer Service Associate

Role Based in Santa Cruz

Key Information

• Career Level: Junior / Trainee.
• This role centers on your professional skills within the Retail Store Operations space in Santa Cruz.
• Impactful work with supportive local leadership.
• Job Title: Part Time Retail Store Customer Service Associate
• Worksite: Santa Cruz, CA
• Hiring Organization: Retail & Sales Group
• Urgency: Immediate consideration in Santa Cruz.
• Benefits: Eligible team members receive standard benefits.
• Pay: $21-$25/Hour (approx. $27.6k/Year)
• This Santa Cruz-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Retail & Sales Group team in Santa Cruz, CA is growing.
• Benefit from working in Santa Cruz, a key hub for the Retail Store Operations industry.

Part Time Retail Store Customer Service Associate

About Retail & Sales Group

Retail & Sales Group operates high-volume storefronts built on welcoming customer experiences and reliable product availability. We pride ourselves on creating accessible, community-focused retail spaces driven by passionate frontline store teams. When you embark on a career in part time retail customer service associate with Retail & Sales Group, you are joining you are joining a supportive floor team of 10 associates who collaborate on daily restocks, cover shift swaps seamlessly, and celebrate weekly customer satisfaction milestones together.

Job Summary

You will work alongside our floor lead Sarah and five veteran associates who make every 15-to-20-hour workweek engaging and collaborative. We offer flexible morning, evening, and weekend shifts designed specifically to accommodate college class schedules or secondary commitments. You will serve as Part-Time On-Site, delivering the signature Welcoming and Team-Oriented Communicator that sets Retail & Sales Group apart in the retail store operations.

Comprehensive Responsibilities

• Customer Checkout & POS: Operate Lightspeed POS terminals to accurately process 40+ customer transactions per hour while maintaining a balanced register drawer.
• Floor Assistance & Inquiries: Greet 50+ store visitors daily, answering inventory questions using Zebra handheld scanners to locate products across 8 main aisles.
• Inventory Restocking: Unpack weekly shipments of 150+ merchandise units, applying barcode price tags and organizing shelf displays according to visual planograms.
• Store Maintenance & Returns: Process up to 15 customer merchandise returns daily while assisting team members with closing checklists to ensure store readiness.

Industry-Leading Benefits & Salary

We support our part-time team members with flexible perks tailored to your schedule and goals.

• Salary: $19.50–$24.00 per hour
• Flexible Shift Scheduling: Choose from morning, evening, or weekend 5-hour shifts published two weeks in advance to easily fit your school or personal calendar.
• Store Merchandise Discount: Enjoy a 30 percent employee discount on all store merchandise starting on your very first day with our group.
• Paid Training & Mentorship: Receive 12 hours of paid hands-on retail instruction paired with an experienced peer buddy to help you feel confident.

Requirements & Qualifications

• Minimum 6 months of customer-facing experience in retail, hospitality, or food service.
• Ability to work a flexible schedule of 15 to 25 hours per week including at least one weekend day.
• Comfort using touchscreen POS systems and handheld inventory barcode devices.
• Strong verbal communication skills and a team-first mindset when helping customers and co-workers.